Our mission is to provide desirable and affordable homes in good neighbourhoods, constantly improving life for individuals and communities.
We will do this by promoting our core values of:
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Customer Focus
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- Understanding who our customers are;
- Understanding the different needs of different customer groups;
- Listening to and involving customers;
- Shaping services around the needs and aspirations of our customers.
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Community Focus
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- Shaping and improving the communities in which our customers live;
- Working with partners to maximise our contribution to our communities;
- Being active citizens.
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Innovation and Initiative
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- Being open to challenge and change;
- Demonstrating creativity and imagination in responding to customers.
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Integrity and Professionalism
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- Agreeing standards with our customers and then delivering against them;
- Maintaining high standards of personal conduct;
- Valuing and supporting our colleagues.
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| Service Excellence |
- Achieving high levels of customer satisfaction;
- Achieving challenging performance targets;
- Comparing well with other ALMOs nationally.
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And embedding these in six strategic objectives:
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To deliver excellent, customer driven services
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To provide quality, well-maintained homes and environments
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To support social inclusion, community and neighbourhood regeneration
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To empower colleagues and customers to achieve our mission
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To be a well-managed, high-performing and efficient business
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To seek new business opportunities that accord with our values and mission
We deliver our objectives using an Organisational Development Plan. This has a number of aims and actions against each objective.