Aire Valley Homes Leeds is committed to giving you the best possible service at all times but sometimes we make mistakes and get things wrong. If this happens, we want you to contact us and let us know. Or perhaps you are very happy with our service and would like to compliment us on what went right.
We welcome all your feedback, good and bad, as it helps us to keep on improving services.
How do I make a compliment or complaint?
If you wish to make a compliment, complaint or comment then you can do so by:
- phoning us on 0800 915 6660
- if you are a minicom user you can ring us on 0845 129 1003
- completing the online form on this website (use the link on the right)
- emailing avhleeds.enquiries@avhleeds.org.uk
- filling in a complaints form available from all our offices.
- writing to us at…
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Aire Valley Homes Leeds
Navigation House
8 George Mann Road
Leeds
LS10 1DJ
What happens next?
Ideally we will deal with your complaint straight away but if we can’t sort out your problem immediately we will contact you within three working days, to explain what's happening and who is dealing with your complaint. We will provide a detailed response within 15 working days, letting you know the outcome. If it's going to take us longer to sort out, we will let you know.
What if I’m still not satisfied?
If you're still not happy with our response after we have fully investigated your complaint, you can write to the Local Government Ombudsman and ask them to look at your complaint independently. Telephone 0845 602 1983 or write to:
Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Email: advice@lgo.org.uk
Text: 0762 4804323
Other feedback….
We often notice service failures more than successes, because success should be the norm. We hope it will be but still welcome your feedback. Did something go particularly well? Was a member of staff especially helpful? Did the service work but you have a suggestion on how to make it better? Please let us know by using any of the ways above.
You can also give feedback to your local Tenant and Resident Group or when you meet local housing staff.