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Our Performance

Financial Year 2008/09 

Our performance for the period from April 2008 - October 2008 is shown below:

Performance Area 

 Target

Actual  

Average time to complete non-urgent repairs

 9 days

 12.23 days 

Average time to re-let a property

 31.5 days

 37.8 days 

Percentage of non-urgent repair appointments met

 91.00%

 95.69% 

Percentage of qualifying urgent repairs
completed within government timescales

 97.00%

 97.46% 

Percentage of properties with gas certificates over
12 months old

 0.00%

 0.10% 

Percentage of tenants with more than 7 weeks
rent arrears

 8.00%

 7.26% 

Rent collected as percentage of total rent due

 96.91%

 95.66% 

Our strengths:

  • Attending to 9058 emergency repairs in the 7 months to date.
  • Completing urgent repairs on time - 97.46% of all urgent repairs are completed on time, which is above our target of 97%.
  • Having fewer tenants in high levels of arrears. Currently only 7.26% of our tenants owe more than seven weeks rent.
  • We have had 705 new tenancies this year to date.
  • There are a yearly average of 82 bids per property let but recent demand has risen to 95 bids per property.

We need to improve on:

  • The average time taken to re-let an empty property. We have reduced the time and this currently takes 37.8 days, which is still above our target of 31.5 days but is expected to reduce further.
  • Collecting rent - we currently collect 95.66% of all rental income owed, below our target of 96.5%.
  • Ensuring that no properties have gas certificates over 12 months old.

There are currently twelve properties that are overdue their annual gas service by more than 12 months.  This is a serious breach of the tenancy agreement and we will be taking further enforcement action against people where access has not yet been provided. If your property has not been serviced in the last 12 months please contact our gas servicing contractor, PH Jones, on 0113 244 0484 immediately.


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