This page contains detailed user instructions for our most popular gas boilers, electrical heating systems and time-clocks (or programmers). If you are having problems with your heating or hot-water you might find a simple solution here.
Please use the links on the right to download manufacturers user instructions for your gas boiler and/or time-clock. If your boiler or time-clock is not listed you will need to report the fault in the normal way on 0800 915 6660.
The Electrical Heating and Hot Water document gives information and advice on electrical tariffs and the use of electric heating and hot water systems.
The Take Control document also gives guidance on the most energy efficient use of your heating and hot water system.
Please note that you should not attempt to carry out any repairs to your boiler yourself.
All repairs, including emergency out of hours repairs, can be reported on our free phone number 0800 915 6660. Alternatively, please use our Housecall system to report a non-emergency repair on-line here. Customers living in the Swarcliffe PFI area can use the link here. (Please note that you will need your Rent Account Number to complete your repair request on-line).
